📬 Get in Touch

We're Real People
Who Love Tennis.

No chatbots. No ticket queues with 14-day waits. Our team is based in Amsterdam and we read every message. Whether it's a contest question, a prize dispute, a sponsorship idea, or just a bold Wimbledon prediction — we want to hear from you.

YourFreeLottos B.V.

Amsterdam headquarters · Founded 2022

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support@yourfreelottos.nl

⚡ Replies within 24 hours (weekdays)

For contest questions, lineup issues, prize payments, and account help.

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partners@yourfreelottos.nl

📅 Replies within 3 business days

For brand sponsorship opportunities, KNLTB club partnerships, and B2B licensing enquiries.

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privacy@yourfreelottos.nl

⚖️ GDPR: Replies within 30 days

For data access requests, erasure, portability, and all GDPR-related matters.

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security@yourfreelottos.nl

🚨 Priority — same day

Responsible disclosure of security issues. We have a bug bounty programme — ask for details.

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Herengracht 182
1016 BR Amsterdam
The Netherlands

Walk-in visits by appointment only — email us first.

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Monday – Friday: 09:00 – 18:00 CET
Saturday: 10:00 – 14:00 CET
Sunday: Closed (urgent issues only)

During active Grand Slam contests, we extend weekend hours. Watch the contest lobby for announcements.

🟢 Support Team — Currently On Duty

NV
Nora van Hout
Player Support Lead · Amsterdam
RJ
Remy Jacobs
Scoring & Contest Specialist · Amsterdam

Average response time this week: 4.2 hours

Herengracht 182, Amsterdam
By appointment only
Open in Maps ↗

Drop Us a Line

Fill in the form below and we'll get back to you at the address you provide. No form? Email us directly at support@yourfreelottos.nl.

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Typical response time: 4–8 hours on weekdays · 24 hours on weekends.

⚡ Quick Answers

Prizes are paid within 5 business days of tournament end. If it's been longer, email support@yourfreelottos.nl with your username and contest name. We'll investigate within 24 hours.
Our scoring updates within 15 minutes of each match. If you believe a score is incorrect, email support with the match ID and the specific metric in question. All disputes are resolved within 48 hours.
Send an account deletion request to privacy@yourfreelottos.nl. We process all deletions within 30 days per GDPR requirements. Note: pending prizes will be paid before the account is closed.